Support guide
Troubleshooting
Understand an intentional safety state before trying to override it.
1. No installer listed
Check release status. Do not replace a pending package with an unsigned file from another site.
2. Foreground detection unavailable
On unsupported sessions, including headless or some Wayland environments, missing foreground evidence blocks actions. This is a safety boundary, not a reason to disable protection.
3. Diagnosis unavailable
Check service connectivity, license validity and consent. An adviser request can be blocked by quotas, timeouts or the application budget. Do not repeatedly retry an ambiguous request.
4. An application remains protected
Memory size alone is not eligibility. Work may be active, related to a protected application or missing required identity/activity information. The current monitor is advisory.
5. Send a useful report
Include platform, version if known, a non-secret status message and what you expected. Exclude documents, passwords, license keys, personal screenshots and raw command or environment contents.
Keep your work flowing.
Explore the product, read the guides and check release availability.